The scene was set right from the start of Disruption 2014, when Katie Mihell challenged us all in her opening address. She told us this conference would undoubtedly engender change in each of us fortunate enough to be there, so what we needed to focus on was ensuring that those changes were big and impactful […]
Tag: leadership
My recent experience of the fantastic culture of the Ritz Carlton Millenia in Singapore led me to reflect on what benefits our own work with Gallup had delivered to Epic Pharmacy, and how it had impacted on our leadership and business cultures. It’s quite a while since we’ve done any work with Gallup; we did […]
Now before regular readers of this blog wonder: a. why my first activity after 3 months in a boot and crutches is to go skiing or b. whether any form of skiing is ever easy when you are as klutzy as I am; Rest assured, this is purely metaphorical skiing I’m referring to here. This […]